Need Help?

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?

You can reach our customer support team by visiting the contact page or sending an email to our support team at info@whitmore-co.com.

What are the shipping costs?

We offer free shipping on all orders to the United Kingdom.

Where do you ship to?

We ship exclusively to the United Kingdom.

How long will it take to receive my order?

Below are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 6-8 business days
  • Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy.

Is my payment data safe with you?

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

What payment method do you accept?

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
  • Bank Transfers (available upon request for approved bulk orders only)

For more information visit our Billing Terms and Conditions.

The estimated delivery time has expired. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order here.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Refund Policy here.