Terms of service

Last Updated: 03 January 2026

OVERVIEW

This website is operated by Whitmore & Co.. Throughout this site, the terms “we,” “us,” and “our” refer to Whitmore & Co.. Whitmore & Co. provides this website, including all information, tools, and services available here, to you, the user, on the condition that you accept all terms, policies, and notices described on this site.

By visiting our site and/or making a purchase, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of these terms, you must not use the website or any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be governed by these Terms of Service. You may review the most current version of the Terms at any time on this page. We reserve the right to update, modify, or replace any portion of these Terms by posting changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of the site following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms of Service, you confirm that you are at least the legal age of majority in your country of residence. Alternatively, if you are the legal age of majority, you also confirm that you have given consent for any minor dependents under your care to use this website.

You may not use our products or services for any unlawful or unauthorized purposes. Additionally, you must comply with all applicable laws in your jurisdiction, including but not limited to copyright and intellectual property laws, while using the Service. Our products are designed for residential use and are not intended for industrial or professional applications unless stated otherwise.

You are prohibited from transmitting any viruses, worms, or other harmful or destructive code through our website or services.

Any breach or violation of these Terms may result in the immediate suspension or termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where necessary to prevent fraud, abuse, or in cases of incorrect information.

You acknowledge that your content (excluding credit card information) may be transmitted over networks in an unencrypted form and may involve (a) transfers across multiple networks and (b) adaptations to meet the technical requirements of connecting networks or devices. Credit card information, however, is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service, your use of the Service, access to the Service, or any contacts made through the website, without our prior written permission.

The headings in this agreement are provided for convenience only and do not limit or affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make every reasonable effort to ensure that product details, pricing, and availability information are accurate and up-to-date. The content on this site is intended for general informational purposes only and should not be relied upon as the sole basis for any decision without consulting more accurate, complete, or up-to-date sources. Any use of or reliance on the information provided here is done at your own risk.

This site may include historical information, which is inherently not current and is provided solely for reference purposes. We reserve the right to change, update, or remove content on this site at any time, though we are not obligated to update any information. You acknowledge and agree that it is your responsibility to review and monitor any changes made to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change at any time without prior notice; however, once your order is confirmed, the price at checkout will remain final. All prices displayed on our website include applicable UK taxes.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice. Any changes in pricing will not affect orders that have already been confirmed and paid.

We will not be held liable to you or any third party for any changes in pricing, modifications, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to accurately display the colors and images of our products on the site. However, we cannot guarantee that your computer monitor or device will represent colors exactly as they appear in reality.

We reserve the right, but are not obligated, to restrict sales of our products or services to any individual, geographic area, or jurisdiction, and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantity of any products or services offered. All product descriptions, availability, and pricing are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time. Any offers made on this website are void where prohibited by law.

We strive to ensure all products meet the descriptions and quality presented on our website; however, minor variations may occur.

We currently ship exclusively within the United Kingdom and offer free shipping on all orders. For detailed and up-to-date information regarding handling times, shipping times and estimated delivery windows, please refer to our Shipping Policy. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to decline any order you place with us. At our sole discretion, we may limit or cancel the quantity of products purchased per person, per household, or per order. These limits may apply to orders placed under the same customer account, using the same credit card, or with the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided when the order was placed. We also reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors. If an order is canceled after payment, any amount charged will be promptly refunded in full.

You agree to provide accurate, complete, and up-to-date purchase and account information for all orders made through our store. You also agree to promptly update your account details, including email address, credit card numbers, and expiration dates, so that we can process your transactions and contact you as needed.

You may request a cancellation within 24 hours of placing your order, provided it has not yet been shipped. Once an order has been dispatched, cancellations are no longer possible, but you may still return the item within 30 days in accordance with our Return Policy.

For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools through our website, over which we do not exercise any control or have input.

You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, or guarantees of any kind, and without endorsement by us. We are not liable for any issues, damages, or losses that may arise from your use of these third-party tools.

Any use of optional tools provided through the website is entirely at your own risk. You are responsible for reviewing and understanding the terms under which the third-party provider offers these tools and for ensuring that you agree to them.

In addition, we may introduce new features, tools, or services on the website in the future. Any such additions will also be governed by these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, and services available through our Service may include materials provided by third parties.

Links to third-party websites on this site may direct you to sites that are not affiliated with Whitmore & Co.. We do not review or control the content of these websites, and we make no warranties regarding their accuracy, reliability, or completeness. We are not responsible for, and will not be liable for, any third-party materials, websites, products, or services.

We are not responsible for any damages or losses resulting from your purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. You should carefully review the policies and practices of any third-party provider before engaging in any transaction. Any complaints, claims, or questions regarding third-party products or services should be directed to the respective third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit any materials to us—whether at our request, such as contest entries, or voluntarily, including ideas, suggestions, proposals, or other creative content (collectively, “comments”)—you agree that we may use, edit, copy, publish, distribute, or otherwise exploit these comments at any time, without restriction. We are not obligated to keep comments confidential, provide compensation, or respond to them.

We may, but are not required to, monitor, edit, or remove any content that we, at our sole discretion, consider unlawful, offensive, threatening, defamatory, pornographic, obscene, objectionable, or in violation of intellectual property rights or these Terms of Service.

You agree that your comments will not infringe on any third-party rights, including copyrights, trademarks, privacy, or other personal or proprietary rights. You also agree that your comments will not contain libelous, unlawful, abusive, or obscene content, or include any viruses, malware, or harmful code that could disrupt the Service or any related website. You may not use a false email address, impersonate another person, or otherwise misrepresent the origin of your comments.

You are solely responsible for the content and accuracy of any comments you submit. Whitmore & Co. assumes no responsibility and accepts no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, our site or the Service may include information containing typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, offers, shipping charges, and product availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to update, change, or cancel any information or orders if we determine that the information is inaccurate, at any time and without prior notice—even after you have submitted an order.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, warrant, or represent that your use of the Service will be uninterrupted, timely, secure, or free from errors.

To the fullest extent permitted by law, Whitmore & Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.

Whitmore & Co. shall not be liable beyond the extent permitted by law, and nothing in these Terms affects your statutory consumer rights.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Whitmore & Co., along with our parent company, affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claim, demand, or liability—including reasonable attorneys’ fees—brought by any third party arising out of or related to your breach of these Terms of Service, any documents incorporated by reference, your violation of applicable laws, or the infringement of any third party’s rights.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or we suspect that you have failed to comply, we may terminate access in cases of suspected fraud, abuse, or security concerns, or as required by law. 

SECTION 17 - ENTIRE AGREEMENT

Our failure to enforce or exercise any right or provision of these Terms of Service shall not be considered a waiver of that right or provision.

These Terms of Service, along with any policies or rules posted by us on this site or relating to the Service, represent the complete and exclusive agreement between you and Whitmore & Co.. They govern your use of the Service and supersede any prior or simultaneous agreements, communications, or proposals—whether written or oral—including any earlier versions of these Terms of Service.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the UK.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Contact Information:

Store Name: Whitmore & Co. 
Address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: info@whitmore-co.com
Response time: 30 minutes - 24 hours
Phone: +447490343618
Customer Service: Monday to Friday: 9:00 – 17:00 (GMT)

We aim to respond to your email within 24 hours. Weekend messages will be answered on Monday.